Neptune Flood Privacy Statement

To learn more about how Neptune collects and uses your personal information, please read this notice.

Neptune and its affiliated partners appreciate the trust you place in us when you ask us to help protect you and your assets.  You trust us with your private, personal information when you purchase insurance from us, and we are committed to protecting this information.

Neptune’s Use of Your Personal Information

We treat your information with respect and concern for your privacy. We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted or required by law. For example, we may share any or all of your information with our partners. We may also disclose any or all information we have collected about you to companies that perform services on our behalf.

When we make this type of disclosure it is done to service your account or policy, or to inform you about Neptune products and services. Before disclosing your information, we require these companies to agree to keep it confidential and use it only for the transaction we request.

Independent Agents

The independent insurance agents authorized to sell Neptune products and services are not Neptune employees, but they are subject to Neptune’s Privacy Policy, to the extent that they sell or service our products unless they have provided you with a copy of their own privacy policy. Because they have a unique business relationship with you, they may have additional personal information about you that Neptune does not. They may use this information differently than Neptune. Contact your Independent Agent to learn more about their privacy practices.

Information About Neptune’s Websites Information collected

Neptune collects personal information (for example, name, address, E-mail address, telephone number) on our web site only when you or your agent voluntarily provide it to us. Only the Internet domain is recognized when you visit our website; individual E-mail addresses are not.

If you provide us with your E-mail address, Neptune may use it to occasionally notify you of new products or services, special offers, severe weather alerts, mitigation techniques or to confirm transactions. If you do not wish to be contacted by E-mail you may click on the “unsubscribe” link at the bottom of any Neptune E-mail you receive and you will no longer receive non-policy related communications from us via E-mail. Neptune may work with several third-party vendors, including, but not necessarily limited to Yahoo, Google, and others, to research usage and activities on our website.

Neptune’s Sources of Information About You

We may collect personal information about you from:

  • The information you provide on quotes, applications or other forms (such as your name, address and email)
  • Your transactions with us (such as payment history and claims information)
  • The information we receive from a consumer reporting agency (such as claims history with other insurance carriers) or industry data providers
  • Your insurance agent/broker (such as updated information pertaining to your account)


Neptune uses cookies to maintain the continuity of browser sessions and to track repeat visitors.

Browsers & Security

Neptune uses secure technology, which encrypts information as it crosses the Internet. You can tell if you are visiting a secure area by looking at the padlock symbol on your browser screen. If it is “locked,” you have a secure session.
Neptune has security measures in place to protect the loss, misuse, and alteration of your personal information. Our servers are located in the United States of America and are designed to prevent unauthorized access.

Links to other sites contains links to other websites. These other websites are not under Neptune’s direct control, and they may collect information about you that Neptune does not. We are not responsible for the privacy practices or the content of linked websites.

Protecting Your Personal Information from Unauthorized Access

We limit employee access to customer information to those employees with a legitimate business reason for such access. We maintain physical, electronic and procedural safeguards to protect your personal information from being accessed by unauthorized persons. We also conduct a regular risk assessment, risk management and control, and oversight of our service providers to assure the effectiveness of these safeguards.

Changes to this Statement

Please be aware that we may periodically update or revise this Statement. Please check our Privacy Statement frequently for changes.