Neptune Flood Customer Care Center

Welcome to Neptune! We aren’t your typical insurance company. Everything is done digitally at Neptune. With our state-of-the-art technology, we let the customer swim through the policy process on their own. No need to contact an agent for assistance. If you do want to talk with an agent, we have some available as well. With that in mind, if you have any questions, please contact us anytime for flood insurance support.

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Neptune Flood Coverage for Residential, Commercial and RCBAP

Map of the United States showing the locations that are covered, which is the entire United States except for Alaska.
Residential Flood Insurance

Direct Neptune Customers

For policy questions, changes, endorsements or cancellations please call:

For quote, website issues and general Neptune inquiries for Residential Flood Insurance and Commercial Flood Insurance:
[email protected]

*If you created a policy with a registered Neptune Agent, please contact them regarding your policy questions or endorsements.

Residential Flood Insurance

Make A Payment

You can log into your Neptune portal via the link in your Neptune email correspondence or you can contact us at [email protected] or 727-202-4815.

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Mortgage Requests

To add or change mortgage information
[email protected]

Need evidence of Insurance?

If you are a lender looking for policy information, visit, create a free account, and search for the policy by selecting “Neptune Flood” under policy verification.

*If the client worked with a registered Neptune Agent, please contact them directly about policy updates and documentation.

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Registered Neptune Agents

Interested in being registered with Neptune?
[email protected]

Trailing docs? Please upload them to the Agent Portal
Visit Policy Management in the Agent Portal

General agent questions

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Report A Claim

To file a claim or see the status of a claim