The Aftermath of Hurricane Dorian: Southeast States ‘Dodged a Bullet’

As of Monday evening, Causey said more than 3,300 claims had been reported, with the majority of those in Carteret County.

Causey said he issued a directive to insurers to allow other adjusters to come into the state and assist with adjusting claims. NCDOI will coordinate the arrival of adjusters to help homeowners and businesses, and will also assist with a plan for collecting and disposing of the many flooded vehicles on Ocracoke Island. Causey is urging consumers to be on the lookout for fraud during their recovery and he said agents should also report anything that seems suspicious.

Department of Transportation crews clear sand from N.C. 12 near Rodanthe on the Outer Banks, N.C., Saturday, Sept. 7, 2019. Stranded residents of North Carolina’s Outer Banks are beginning to assess the damage wrought by Hurricane Dorian. (Travis Long/The News & Observer via AP)

“If [agents] suspect there is fraud in a claim or in something going on, report it to the North Carolina Department of Insurance Criminal Investigation Division – they can do it anonymously,” he said.

Causey said he has been heartened by the support from numerous other state insurance departments and the National Association of Insurance Commissioners, who all reached out to offer assistance with North Carolina’s recovery. Insurance claims villages would likely be set up later this week, he noted.

North Carolina Gov. Roy Cooper visited Ocracoke Island on Sunday to see the damage and said the flooding has been devastating for many in the area. About 200 people in North Carolina were in shelters and 57,000 were without power as of mid-day Saturday, according to the governor’s office. As of Monday, the number of homes and businesses without power had gone down to 3,600. Most outages were in Hyde and Craven County, and about 1,500 of those outages on Ocracoke Island.

The governor’s office said Monday that North Carolina Emergency Management (NCEM) has requested assistance from FEMA in conducting joint preliminary damage assessments in storm-affected counties.

“The collective thoughts from people is they are pulling together and getting through this,” Cooper said in a press conference. “Overall this could have been much worse for our state.”

Online flood insurer Neptune Flood writes flood coverage in several coastal states in the Southeast, including Florida, Georgia, North and South Carolina, but CEO Jim Albert said the company is seeing very little claim activity from Dorian, which he said he is hopeful is a good sign that policyholders withstood the storm without damage.

“Dorian was a very different storm but from what I hear in talking to some of our policyholders and people who live in North and South Carolina – this was less of an event than Florence,” he said.

The Florida Office of Insurance Regulation said in an e-mail to Insurance Journal that it would be issuing a data call to insurers for Dorian claims.

“OIR expects insurers to be accessible and responsive to policyholders in the handling of claims and will hold insurers accountable for non-compliance,” OIR said.

President of the Florida Association of Insurance Agents Jeff Grady said they have contacted several coastal agency members up and down the Florida east coast and have received no damage reports to date.

“Thankfully, it appears that Dorian was a non-event for Florida… it seems as if we dodged a bullet,” he said.

South Carolina Insurance Director Farmer emphasized that though the state was spared major damage from Dorian, peak hurricane season has just started.

“It is early and hopefully this is the only storm we’re going to see this season, but if it’s not we’re prepared,” he said.

Dorian An Opportunity for Flood Insurance Education

The industry says it is typical to see increased interest in flood insurance after a major event like Dorian.

Albert said 40 percent of their book of business is in non-mandatory flood zones, and the company saw an uptick in policy acquisition and at least a 25% increase in coverage interest after Florence hit the Carolinas last year. Agents, he said, are really helping to drive home the importance of flood insurance and events like Dorian are prime examples of why policyholders need the coverage.

“Historically, when talking to customers, agents have always led with homeowners’ insurance and then go back and offer flood insurance,” he said. “What we see changing is they are now leading the conversation with flood insurance … that’s really new and it’s driven by giant storms like Florence and Dorian and the constant attention to climate change.”

Causey said last year after Hurricane Florence there were about 88,000 claims denied by insurers because they were flood-related and not covered on a homeowners policy. Since Florence, Causey said the number of policyholders in the state with flood coverage has increased slightly from 135,000 to 141,000, but that number needs to be much higher.

NCDOI has hosted several flood conferences around the state and plans to focus on enhancing the state’s private flood insurance market in 2020 with offerings that include better coverage and rates than the NFIP.

After Dorian, Causey hopes more residents will see the need for flood insurance.

“What we’ve been talking about and tried to get out to folks is everybody in North Carolina lives in a flood zone,” he said. “If it rains where you live, you need flood insurance. I believe as more people see how often these storms are coming in and the high chance we have for flooding in areas that have never flooded before, we will see more and more people deciding to buy flood insurance from the private market.”