Welcome to Neptune! We aren’t your typical insurance company. Everything is done digitally at Neptune. With our state-of-the-art technology, we let the customer swim through the policy process on their own. No need to contact an agent for assistance. If you do want to talk with an agent, we have some available as well. With that in mind, if you have any questions, please contact us anytime for flood insurance support.
Neptune Residential Flood US Coverage
Neptune Commercial Flood US Coverage
Direct Neptune Customers
For policy questions, changes, endorsements or cancellations please call:
- Residential Flood: (888) 211-2776
- Commercial Flood: (888) 844-4912
For quote, website issues and general Neptune inquiries for Residential and Commercial Flood Insurance:
support@neptuneflood.com
*If you created a policy with a registered Neptune Agent, please
contact them regarding your policy questions or endorsements
Make A Payment
Make a payment online in the Customer Portal
Access Customer Portal
Pay by phone
Residential Flood: (888) 211-2776
Commercial Flood: (888) 844-4912
Mortgage Requests
To add or change mortgage information
support@neptuneflood.com
Need evidence of Insurance?
Residential Flood: (888) 211-2776
Commercial Flood: (888) 844-4912
*If the client worked with a registered Neptune Agent, please contact
them directly about policy updates and documentation
Registered Neptune Agents
Interested in being registered with Neptune?
support@neptuneflood.com
Trailing docs? Please upload them to the Agent Portal
Visit Policy Management in the Agent Portal
General agent questions
Residential Flood: (888) 211-2776
Commercial Flood: (888) 844-4912
Report A Claim
To file a claim or see the status of a claim
Residential Flood: (888) 211-2776
Commercial Flood: (888) 844-4912
