Welcome to Neptune! We aren’t your typical insurance company. Everything is done digitally at Neptune. With our state-of-the-art technology, we let the customer swim through the policy process on their own. No need to contact an agent for assistance. If you do want to talk with an agent, we have some available as well. With that in mind, if you have any questions, please contact us anytime.
Neptune Support
Neptune Flood US Coverage
Direct Neptune Customers
For policy questions, changes, endorsements or cancelations
(888) 211-2776
For quote, website issues and general Neptune inquiries
support@neptuneflood.com
*If you created a policy with a registered Neptune Agent, please
contact them regarding your policy questions or endorsements
Make A Payment
Make a payment online in the Customer Portal
Access Customer Portal
Pay by phone
(888) 211-2776
Pay by mail
PO Box 2400
Pinellas Park, FL 33780
Mortgage Requests
To add or change mortgage information
endorsements@neptunefloodins.net
Need evidence of Insurance?
(888) 211-2776
*If the client worked with a registered Neptune Agent, please contact
them directly about policy updates and documentation
Registered Neptune Agents
Interested in being registered with Neptune?
support@neptuneflood.com
Trailing docs? Please upload them to the Agent Portal
Visit Agency Management in the Agent Portal
General agent questions
(888) 211-2776
Report A Claim
To file a claim or see the status of a claim
(888) 211-2776
