Welcome to Neptune! We aren’t your typical insurance company. Everything is done digitally at Neptune. With our state-of-the-art technology, we let the customer swim through the policy process on their own. No need to contact an agent for assistance. If you do want to talk with an agent, we have some available as well. With that in mind, if you have any questions, please contact us anytime for flood insurance support.

Neptune Residential Flood US Coverage

Neptune Residential Coverage Map

Neptune Commercial Flood US Coverage

Commercial Map 5 4
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Direct Neptune Customers

For policy questions, changes, endorsements or cancellations please call:


For quote, website issues and general Neptune inquiries for Residential and Commercial Flood Insurance:
[email protected]

*If you created a policy with a registered Neptune Agent, please contact them regarding your policy questions or endorsements.

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Make A Payment

Make a payment online in the Customer Portal
Access Customer Portal

Pay by phone

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Mortgage Requests

To add or change mortgage information
[email protected]

Need evidence of Insurance?

*If the client worked with a registered Neptune Agent, please contact them directly about policy updates and documentation.

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Registered Neptune Agents

Interested in being registered with Neptune?
[email protected]

Trailing docs? Please upload them to the Agent Portal
Visit Policy Management in the Agent Portal

General agent questions

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Report A Claim

To file a claim or see the status of a claim